Common causes of delivery delays
Published: 05 Sep 2024 | Category: Logistics
Transport is rarely the root cause. Most delays originate in planning gaps.
1. Incomplete destination details
Missing gate instructions, wrong unloading point, or unclear site contact details create avoidable waiting time. Vehicles may arrive but cannot enter or unload.
- Incorrect address formatting
- Unshared landmark information
- No on-site contact available
- Uncommunicated site holidays
2. Entry timing mismatch
A dispatch scheduled without checking entry window restrictions often results in a vehicle waiting outside the gate for hours or even returning.
- Arrival outside permitted hours
- Unbooked unloading slots
- Unexpected weekly closures
- Shift-based unloading restrictions
3. Documentation mismatch
Billing entity mismatch, incorrect quantity references, or missing document references can lead to site rejection.
- Invoice name not matching buyer entity
- Incorrect PO reference
- Quantity discrepancy between documents
- Missing dispatch instruction details
4. Vehicle constraint conflicts
Route and site restrictions are often overlooked during scheduling.
- Axle load limitations
- Vehicle height restrictions
- Weight bridge availability timing
- Restricted road segments
5. Weather and road conditions
Heavy rain, flooding, or regional transport disruptions can affect transit time. While uncontrollable, early communication reduces operational impact.
6. Lack of escalation contact
When issues arise and no clear escalation point exists, small delays become large delays.
- No defined approval authority for rescheduling
- No backup site contact
- Delayed decision-making
How to reduce delay risk
- Use a structured dispatch checklist before scheduling
- Confirm gate timing and unloading window in writing
- Align billing details before vehicle movement
- Define escalation contacts in advance
Read: Dispatch planning checklist Need coordination support?