How we coordinate dispatch and logistics

Published: 14 Oct 2024 | Category: Logistics

Logistics failures are usually communication failures. Our approach focuses on structured coordination.

Step 1: Structured input capture

Every dispatch starts with clarity. We confirm grade, quantity, destination, delivery window, billing entity, and site constraints before scheduling movement.

Full delivery address with unloading point clarity
Site contact name and phone number
Entry timing restrictions
Vehicle size or route limitations

Step 2: Documentation alignment

Most dispatch holds happen because documents do not match operational reality. We align billing details and dispatch instructions before the vehicle moves.

Invoice details match buyer legal name
Quantity units consistent across documents
Delivery destination clearly stated
Transport requirements clarified upfront

Step 3: Dispatch scheduling

Dispatch scheduling is not only about vehicle availability. It is about aligning transport timing with site acceptance windows.

Loading slot confirmation
Transporter readiness confirmation
Delivery window matching
Escalation contact defined in advance

Step 4: In-transit coordination

During transit, we encourage structured communication. Silence creates assumptions.

Expected transit timeline agreed
Delay updates communicated early
Revised ETA shared if required
Site informed if timing changes

Step 5: Delivery closure

Closure is often ignored. Proper delivery confirmation reduces reconciliation delays.

Delivery timestamp recorded
Weight slip or site acknowledgment captured
Documentation closed and filed
Any issues documented immediately

What we do not control

We coordinate logistics communication and planning. We do not own vehicles, control driver behavior, or manage third-party site policies. Operational responsibility remains with executing parties.

Read: Dispatch planning checklist Contact for coordination support